Oh dear, oh dear, oh dear, what can one say about this shop ?
Actually, to be fair, the shop is fine – great location on the rue du Bac. Artistic displays of coffee capsules. Free tastings of their new products – pity about the nasty plastic cups, though. Surely they can run to proper cups and a good old-fashioned plongeur ?
But oh dear, oh dear, oh dear, the service…
Rarely have I seen such impersonal, unsmiling, condescending, off-hand service. And these are from people selling coffee capsules, for goodness sake, not expensive jewellery or high-end cars. You are selling coffee capsules, young lady at the door, remember that, coffee capsules.
On a hot afternoon in late April, we went, 2 of us, to buy refills. The sullen-looking young woman at the door brusquely told us there would be at least a 12 minute wait, and ordered us to stand in a queue. The only reason I stayed was because I was travelling the next day and needed to take said capsules with me, otherwise I would have joined the 6 others I saw, who turned right round and left the shop, when they were told to wait.
Someone should gently remind the staff that they are part of a service industry, and a little smile never did anyone any harm.
Parisians – take my advice. Don’t waste your time in the rue du Bac. Rather shop online.