This is a slightly unusual review since it deals with 2 different Reebok shoes, one of which I had to return due to a flaw.
On 28 June 2016 I bought a pair of Reebok Z Strike Elite shoes from the Reebok store in DLF Mall, New Delhi, India.
This was my first Reebok purchase & I was impressed by the knowledgable sales staff (despite it being sale time, so busier than usual) and I bought a lovely blue pair of shoes:
I now possessed 3 pairs of running shoes (#takingmyrunningseriously) and since I was part of a #100daysofrunning challenge, and therefore running every day, I rotated between my reeboks and 2 pairs of Adidas shoes.
I was running an average of 10k per day, but not wearing any pair of shoes on 2 consecutive days. From the very first run, these shoes felt comfortable, great and cushion-y (is that a technical term?) and very light. No teething problems, no blisters, nothing.
From Day One I loved the Z Strike Elite, and instagrammed to that effect.
Here you go, just a few images.
Took my shoes to Borneo:
And to Kuala Lumpur:
But…at 162 km (I log my usage on mapmyrun.com) holes suddenly appeared in the heel area of both shoes. Like so:
I contacted Reebok – and this part of my review now covers their customer service.
5 August: I email Reebok, sending the photos I have just shown you (above).
6 August: Reebok Customer Care replies, apologizing and asking for details, including a scan of the original invoice, which I didn’t have to hand, so on the
7 August: I sent a copy of my credit card statement.
9 August: Reebok replies asking me to get a duplicate invoice from the store.
10 August: I went back to the store in DLF mall, where they kindly printed out a duplicate invoice in no time at all, which I emailed to Customer Care.
11 August: Reebok email me to say I could go ahead and claim my replacement shoes.
Score card for Customer Service?
They were quick, polite and efficient, as indeed were the staff in the shop.
BUT sadly the much-loved Z Strike Elite were no longer in stock, & so I had to get a different shoe, and pay around Rs3000 on top, since the sales are over.
So, with some regret – it’s out with the Z Strike & in with One Distance 2.0
I did my first run in these shoes this morning, and first impressions?
I like them. A lot.
I like the tag at the back when you put them on:
Love the lime green.
They felt as cushion-y and bouncy and comfortable from the word go as the Z Strike Elite.
Now, though, I shall watch the heels like a hawk, hoping there isn’t a repeat performance.
Has anyone else experienced this? The inner lining wearing out so quickly?
The store manager suggested it might be because I kept my shoes laced and pushed my feet in and out.
I absolutely don’t, and told him so. So I actually have no explanation as to why the Z Strike Elite wore out so soon.
Anyway, onwards & upwards as they say – and let’s see how the One Distance 2.0 perform.
I’ll post a follow up review in a few weeks.
Neither Reebok nor the store knew that I blogged and I paid for the shoes myself.